Terms of Service

1. The service

Kivho helps you research App Store keywords, competitors and metadata.

Some basic App Store information, such as search results, top charts and app details, comes from Apple's official public APIs. Everything Kivho adds on top of it is our own work: difficulty, demand, keyword ideas, chance to rank, AI suggestions and every other score or prediction.

Your plan pays for Kivho's tools and analysis. We don't charge for Apple's data, which Apple makes publicly available, and we don't resell it.

Those scores are estimates. They help you decide; they don't promise rankings, downloads or revenue. Kivho is not affiliated with, endorsed by or sponsored by Apple Inc. “App Store” is a service mark of Apple Inc.

2. Your account

• You need an account to use the tools. Give accurate details and keep your sign-in secure.
• You're responsible for what happens under your account. Tell us straight away if you think someone else has access to it.
• You must be old enough to form a binding contract where you live, and at least 16.

3. Plans, billing and renewal

• The Free plan costs nothing and has daily limits. Paid plans (Starter, Pro and Team) raise those limits and are billed monthly or yearly in advance.
• Payments are processed by Dodo Payments, our merchant of record. Dodo charges you, shows your local currency, and handles sales tax and VAT. Their terms also apply to the payment.
• Paid plans renew automatically at the end of each period until you cancel. Cancel any time from Billing; you keep your plan until the end of the period you've paid for.
• Upgrades take effect straight away and you're charged the prorated difference. Downgrades take effect at your next billing date.
• If we change a price, we'll tell you at least 30 days before it applies to your next renewal.

Refunds are covered by our Refund Policy.

4. Fair use

Each plan has daily limits, shown on the pricing page and in Billing. You agree not to:

• scrape, crawl or bulk-export Kivho, or get around its limits, for example with several free accounts or automated requests;
• resell or redistribute Kivho's data or analysis as a competing product or dataset;
• attack, overload or probe the service, or try to access other people's accounts or data;
• use Kivho in a way that breaks the law or Apple's terms for its services.

Using Kivho's results in your own app marketing, or for your clients if you're an agency, is exactly what it's for.

5. Your content and ours

The keywords, projects and settings you add stay yours. You let us store and process them to run the service, as described in our Privacy Policy. Keywords people research also feed Kivho's shared keyword index, without anything that identifies who searched.

Kivho's software, design, scores and analysis belong to crunr. App names, ratings and other App Store information belong to their respective owners.

6. Suspension and closing your account

You can delete your account at any time from your account settings in the app. We may suspend or close an account that breaks these terms, after a warning where that's reasonable. If we close your account without cause, we'll refund the unused part of any prepaid period.

7. Availability and changes

We work to keep Kivho fast and available, but it depends on Apple's services and our providers, and it may sometimes be slow, limited or unavailable. We improve the product continuously and may change or remove features. If a change takes away something significant from a paid plan, you can cancel and ask for a refund of the unused part of the period.

8. Disclaimers and liability

Kivho is provided “as is”. To the extent the law allows, we don't give warranties about the accuracy or completeness of App Store data or our estimates, and we aren't liable for indirect or consequential losses such as lost profits, rankings or downloads. Our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits rights you have as a consumer that can't be limited by contract.

9. Changes to these terms

We may update these terms. For significant changes we'll tell you by email or in the app before they take effect. The date at the top shows the latest version.