Refund Policy
Try Kivho on the Free plan before you pay. If a paid plan isn't right for you, cancel any time, and if you've just started, we'll give your money back.
Cancelling
Cancel from Billing in the app at any time. Your plan stays active until the end of the period you've paid for, then your account moves to the Free plan. Your projects and research stay where they are.
When you can get a refund
- New subscriptions: ask within 7 days of your first payment for a plan and we'll refund it in full, no questions asked.
- Charged by mistake: duplicate charges, or a renewal you'd already cancelled, are always refunded.
- Service problems: if Kivho was unavailable or broken for a significant part of your billing period, we'll refund that part.
When we don't refund
Outside those cases, renewals and the remaining time on a monthly or yearly plan aren't refunded after cancelling: you keep access until the period ends instead. When you upgrade, the prorated charge covers the new plan straight away, and it isn't refunded if you downgrade later in the same period. Your rights under local consumer law aren't affected.
How to ask
Email support@crunr.com from your account's email address with the date of the charge. We reply within 2 business days. Refunds are made by Dodo Payments, our merchant of record, to the payment method you used, and usually arrive within 5 to 10 business days depending on your bank.
Disputes
Please contact us before opening a chargeback with your bank. We can almost always sort it out faster. See also our Terms of Service.
Questions? Email support@crunr.com.